It’s arguable that words like ‘utmost good faith’, ex gratia, and ‘my word is my bond’ have lost their shine in the recent era. The new ‘Insurance Bill’ will radically modernise insurance law in superseding existing legislation first enacted in 1906!
When we first visit someone after a fire or flood, one of the first questions we get asked is “how much will it cost to use your services?”. People are often surprised when we reply that, in the vast majority of cases, our services are provided free of charge. They think there must be a catch.